terms of condition

Terms

1. "Finca Flamenco" or "Finca Flamenco Holiday Suites": the holiday accommodation at Los Malagueños 22, 29560 PIZARRA Andalusia, Spain.

2. "Tenant": the natural person who reserves and/or rents (a part of) Villa Flamenco for themselves and possibly others in their name.

3. "Landlord": the owners of "Finca Flamenco".

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Algemeen

The tenant who enters into the rental agreement is liable for all payments.

The suites/rooms must be inhabited by the tenant and their companions/guests with due care, respecting the peace and quiet of the surroundings

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Tenant Age Policy

Only individuals aged 18 years and older can rent a stay with us. When making a reservation and during check-in, each guest must be able to identify themselves with a valid ID or passport, demonstrating that they are 18 years or older. We reserve the right to request identification in case of doubt and to refuse entry to individuals who do not meet this requirement.

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Deviation from Tenant Age Policy by Landlord

Landlords have the right to deviate from the age policy, for example, in situations where family members or friends stay with individuals under 18 years of age.

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Reservations

A request for a reservation can be made:

• through our website: www.Finca-Flamenco.com

• by email: info@Finca-Flamenco.com

• by WhatsApp by sending a message to +34 603 93 24 96

The tenant indicates the period for which they want to make a reservation. They also specify which room of Finca Flamenco they want to rent. By making a reservation, the tenant implicitly confirms that they have read, understood, and agreed to the terms and privacy policy of the landlord.

The landlord then sends the tenant a confirmation of the reservation by email, after checking availability. This email includes, among other things, an overview of the amounts to be paid by the tenant, the associated deadlines, and the landlord's IBAN number.

The landlord then receives from the tenant:

• a copy of their valid passport (or equivalent valid identity document), without BSN or any other identification number

• ztheir mobile number and email address (if not already known).

Only after the agreed amounts have been transferred by the tenant to the landlord's account, there is a binding rental agreement. Until then, the landlord can cancel the reservation without giving any reason. They will immediately refund any amounts already paid.

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Payments

At Finca Flamenco, you can book your stay well in advance without having to make an immediate deposit.

The following payment terms apply to direct bookings:

Deposit – 50%

The guest must pay a deposit of 50% of the total rental price no later than 42 days (6 weeks) before arrival.

For bookings made within 42 days of arrival, the deposit must be received in our bank account within 48 hours of receiving the booking confirmation.

For bookings made within 7 days of arrival, the full rental amount must be paid immediately upon receipt of the booking confirmation and, in all cases, before arrival.

Final Payment – 50%

The remaining 50% of the total rental price must be received in our bank account no later than 7 days (1 week) before arrival.

For bookings made within 7 days of arrival, the full rental amount must be paid immediately upon booking confirmation and before arrival.

All payments must be made by bank transfer to the bank account specified in the booking confirmation.

Guests are requested to include their booking reference number with each payment.

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Late or Non-Payment

The guest is responsible for ensuring that all agreed payments are made on time.

If a payment is not received by the specified due date, Finca Flamenco reserves the right to send a payment reminder and allow a reasonable additional period for payment.

If payment is still not received within this additional period, Finca Flamenco may terminate the rental agreement and make the accommodation available for other bookings, to the extent permitted by applicable law.

Any applicable cancellation charges will be determined in accordance with the agreed cancellation policy and applicable law. Payments already received will be deducted from any amounts due.

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Cancellation by the Guest

We understand that travel plans can sometimes change unexpectedly. Therefore, Finca Flamenco offers free cancellation up to 42 days before arrival.

We recommend that all guests take out appropriate travel and cancellation insurance.

Cancellations must be submitted in writing by email to info@finca-flamenco.com, stating the booking reference number and the dates of the reserved stay.

The following cancellation policy applies to direct bookings:

• More than 42 days before arrival: Free cancellation.

• From 42 days up to 14 days before arrival: 50% of the total rental price is payable.

• From 14 days before arrival: 100% of the total rental price is payable.

• No-show: 100% of the total rental price is payable.

In the event of cancellation, any payments already received will be offset against the applicable cancellation charges. Any excess amount paid will be refunded.

If the cancellation charges exceed the amount already paid, the guest remains responsible for paying the outstanding balance.

In the event of early departure, guests are generally not entitled to a refund for unused nights, except where required by applicable law or otherwise agreed.

The above cancellation policy applies unless mandatory provisions of applicable law require otherwise.

No-Show

A "no-show" occurs when the guest fails to arrive in person at Finca Flamenco on the agreed check-in date and at the agreed check-in time, without notifying Finca Flamenco or its representative in advance of a possible delay.

A no-show will be treated as a cancellation by the guest. In such cases, Finca Flamenco may terminate the rental agreement with immediate effect, subject to applicable law.

Cancellation by Finca Flamenco

If Finca Flamenco is forced to cancel a confirmed booking due to unforeseen circumstances, the guest will be informed as soon as reasonably possible.

Any payments already made for the cancelled stay will be refunded in full, without prejudice to any additional rights the guest may have under applicable law.

Damage, Loss, and/or Theft of Tenant's Property

The landlord is not liable for any damage, loss, or theft of the tenant's property, co-tenants, and/or any guests. In case of disputes, all (legal) costs will be borne by the tenant.

Damage

The tenant is liable for all damage caused by themselves, co-tenants, and/or any guests. Even if damage is discovered after leaving the property. All risks related to staying at "Finca Flamenco" are borne by the tenant.

The tenant must immediately report all damage and/or missing items in "Finca Flamenco" to the landlord. This can be done via WhatsApp or email.

The tenant reimburses the landlord for the damaged and/or missing item(s) within 7 days after departure based on the replacement value in euros. The age of the relevant item(s) is not taken into account. The landlord will send the tenant an invoice for the relevant costs.

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Pets

Pets, other than those belonging to the landlord, are not allowed in Finca Flamenco (except certified assistance animals).

Check-in and Check-out
Every guest must present a valid ID or passport upon check-in.

Check-in is from 14:00 to 23:00 on the day of arrival.

Check-out is before 11:00 on the day of departure.

Arrivals after 23:00 and before 11:00 must be agreed upon and confirmed by email or WhatsApp at least 24 hours before arrival.

Guests have the option to arrive earlier or depart later than the standard check-in and check-out times, but they will not have access to their accommodation. However, they can still use the shared facilities such as the pool and terraces.

Late check out is possible when there is no check-in that day for your room. Late check out price is € 5,- per room per hour

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Responsibility

The landlord cannot be held liable for disturbances or inconveniences during the stay in the holiday home if they result from unforeseen events. The landlord cannot be held liable for inconveniences caused by the work of third parties, such as the municipality, province, etc. Likewise, the landlord cannot be held liable for interruptions in water, electricity, and internet if they result from force majeure.

The landlord disclaims any responsibility for loss, theft, or damage to luggage, personal belongings, or vehicles, and for costs resulting from not reaching the holiday home on time. The landlord cannot be held liable for accidents.

Complaints and Disputes

A complaint about the holiday home will only be processed if it is reported to the landlord within 24 hours of using the holiday home. These (urgent) reports must be made to the landlord by phone, followed by a confirmation email to service@finca-flamenco.com. The same rule applies if something serious happens during your stay in the holiday home. If it is not possible to reach an agreement, the tenant must have the complaint verified by an expert, bailiff, or notary to obtain an objective assessment.

Keys

Upon check-in, guests receive keys to Finca Flamenco, which they return upon check-out. Guests are all responsible for properly locking both the front door and the entrance gate of Finca Flamenco. If one or more keys are missing upon check-out, the landlord will replace the corresponding cylinders at the expense of the tenant. The tenant will receive an invoice for the actual costs, which must be paid to the landlord within 7 calendar days.

Additionally, the following house rules apply:

• Pets are not allowed (except for certified assistance animals).

• Smoking is not permitted inside the house, around the pool area, and in the garden (fire hazard). Smoking is only allowed on the open terrace and patio (ashtrays are available).

• Although the house is very private, we do have neighbors. Please respect the 'quiet hours' between 00:00 and 08:00.

• The pool may be used between 08:00 and 21:00 (April - October) and between 10:00 and 18:00 (November - March).

• Open fires or (large) barbecues are not permitted (both indoors and outdoors). The outdoor kitchen and associated BBQ are free to use.

• Visitors (individuals other than guests registered by the landlord) may only stay overnight in Finca Flamenco with the landlord's approval.

• Commercial events or noisy parties are not allowed in Finca Flamenco without written permission from the landlord.

• Commercial photography or filming without written permission from the landlord is strictly prohibited.